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BCA Life Is Bringing A Service Culture That Says "We’re Here To Be LOYAL To You" On National Customer Day
Friday, 06 Sep 2024
BCA Life, a subsidiary of PT Bank Central Asia Tbk, is celebrating National Customer Day 2024 with a bunch of activities to show appreciation for its customers. To get closer and be more beneficial to its clients, BCA Life is committed to providing top-notch services and has just launched its new service values called LOYAL.
The LOYAL service values are the foundation for enhancing customer service and satisfaction. This initiative aims to give clients a more personalized experience, with BCA Life's frontliners always ready to help them understand their unique protection needs, offering the right solutions with genuine care.
Christine Setyabudhi, the President Director & CEO of BCA Life, emphasized the company's dedication to being closer, more useful, and continuously adding positive value for customers. "Customer comfort is always our top priority. On this special occasion of National Customer Day, with the spirit of 'Let Us be LOYAL to You,' BCA Life is embracing the service values of Leading, Openness, Yielding, Agile, & Leveraging (LOYAL) to provide an easy and inclusive insurance experience for our clients."
Let Us Be LOYAL to You
BCA Life is committed to delivering consistent, personalized, and dedicated service to build long-term relationships based on trust and customer satisfaction. The company is eager to keep developing initiatives that form the basis of its service vision and mission, highlighted by the launch of the LOYAL service values: Leading, Openness, Yielding, Agile, & Leveraging.
- Leading – Striving to be a top insurance company with leading services that exceed industry standards.
- Openness – Being transparent and open about product information, terms, and insurance offerings.
Yielding means being effective and efficient in service processes to create a smooth experience that meets customer needs. Agile refers to being responsive, quick, and attentive to customer demands. Leveraging is all about understanding customer needs and using that knowledge to provide the right solutions. With the launch of LOYAL service values, customers will enjoy a more personalized, safe, and comfortable insurance experience, as the processes are designed to be easy and inclusive. This way, customer inquiries and needs are always addressed with thoughtful and accurate solutions.
NOW by BCA Life: Making Claims Easier Than Ever
To enhance the ease and comfort of claims and benefits for customers, and in line with the LOYAL service culture, BCA Life has introduced the COMPREHENSIVE CLAIM feature, simplifying the claims submission process for everyone. As a customer-centric insurance company, BCA Life is committed to providing the best solutions through innovations that keep up with the times. On Customer Day, September 4, 2024, BCA Life unveiled a new claims service feature on the NOW by BCA Life platform, allowing customers to access claims services more easily and quickly.
In version 2.0.0, users can enjoy a range of new standout features from NOW by BCA Life, including Claim Tracker, a more concise claims form, and a summary of policy payment billing. These features are designed to make it easier for customers to file claims and check on ongoing processes. Alongside the new features, BCA Life has also updated existing ones, such as an upgraded policy information system and a new notification system within the app. BCA Life is dedicated to maintaining customer trust by viewing transitions and changes as opportunities to continually enhance product quality and service.
